Shipping policy

Shipping fees & service provider

Country / Region	Shipping fees	Service provider
Switzerland	Free shipping from CHF 100 order value. CHF 10 shipping fee up to CHF 100 order value.	SwissPost (PostPac Priority)
Germany	Free shipping from 150 € order value. 10 € shipping fee up to 150 € order value.	GLS (Business Parcel)
European Union (EU)	Free shipping from 300 € order value. 10 € shipping fee up to 300 € order value.	GLS (Business Parcel)
United Kingdom (UK)	Free shipping from 500 £ order value. 50 £ shipping fee up to 500 £ order value.	FedEx (International Priority)
United States	Free shipping from 500 $ order value. 50 $ shipping fee up to 499 $ order value.	FedEx (International Priority)
Other countries (See delivery countries)	Free shipping from 500 € order value. 50 € shipping fee up to 500 € order value.	FedEx (International Priority)

In Switzerland, the EU, the UK and the USA, any value added tax or sales tax, import duties and handling fees are included in the price and there are no additional costs for the customer. In all other countries, additional taxes and import costs may apply, which will be charged to the customer separately by third parties.

Delivery countries

Zimmerli delivers to the following countries:

United Arab Emirates, Austria, Australia, Bahrain, Bosnia and Herzegovina, Belgium, Bulgaria, Brazil, Canada,Switzerland, China, Cuba, Cyprus, Czech Republic, Germany, Denmark, Estonia, Egypt, Spain, Finland, Faroe Islands, France, Great Britain, Guernsey, Gibraltar, Greenland, Greece, Hong Kong Special Administrative Region, Croatia, Hungary, Ireland, Israel, Isle of Man, India, Iraq, Iceland, Italy, Jersey, Jordan, Japan, Republic of Korea, Kuwait, Lebanon, Liechtenstein, Lithuania, Luxembourg, Latvia, Monaco, Montenegro, Macao SAR, Malta, Maldives, Mexico, Netherlands, Norway, New Zealand, Oman, Pakistan, Poland, Portugal, Qatar, Romania, Serbia, Saudi Arabia, Singapore, Sweden, Slovenia, Slovakia, San Marino, Turkey, Taiwan, Ukraine, United States, Vatican City, South Africa.

Delivery times

For logistical reasons, some items have a longer delivery time. Experience has shown that the delivery time in Switzerland is one to two working days and to Europe, the USA and other countries two to five working days. For personalized products with embroidered initials, the delivery time is extended by three working days.As soon as your parcel leaves our warehouse, you will receive a shipping confirmation by e-mail. This contains a tracking number that you can use to track the shipping status of your delivery online. Please note that the tracking number only becomes active once it has been recorded and updated by the shipping service provider. If the number does not work immediately, please try again at a later date.

Payment methods

We offer the following payment methods for secure purchases in our online store:

• VISA
• Master Card
• American Express
• PayPal
• Apple Pay
• Google Pay
• Shop Pay
• Twint in Switzerland

We use certified encryption technologies to protect your data from unauthorized access by third parties.